Refund policy
Return & Refund Policy
At Caian Hair, we take pride in providing high-quality hair products. Due to the nature of our products, we have strict hygiene and quality control measures in place.
Returns
For hygiene reasons, we do not accept returns or exchanges on hair products that have been opened, worn, installed, or tampered with.
If you wish to return your order, it must:
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Be unused and in its original packaging
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Be returned within 7 days of delivery
Any returns that do not meet these conditions will not be accepted.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 working days for the refund to process
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photos of the item
We will resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges. If eligible, you may return your item and place a new order.
Contact
For any questions regarding your order, please contact us at:
caianhair@gmail.com
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